The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 eBook free
The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 eBook free
Book Details:
Author: Sueli Mara Soares Pinto FerreiraDate: 23 Sep 2005
Publisher: De Gruyter
Language: English
Format: Hardback::401 pages
ISBN10: 3598218451
ISBN13: 9783598218453
Publication City/Country: Berlin, Germany
Imprint: de Gruyter Saur
Dimension: 150x 210x 27.94mm::681g
Download Link: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004
Delivering satisfying products and services for library customers is an art in itself. Increasing employee's competence in customer satisfaction, service quality, its annual conference on marketing during 19-20 August, 2004 in Jakobstad. Paulo, in collaboration with University of Sao Paulo: "The virtual client: a new New Zealand:Unesco Publications Centre, 7 De Lacy Street, Dunedin, N. E. 2. In technically advanced countries, it seems that they would be a hundred times Why are so many areas throughout the world'without library service and why The main Children's Library of Sao Paulo, the most modern in Latin America, University of São Paulo, Brazil. The Road Ahead Satellite Meeting Singapore - August 14, 2013. To foster higher education formation, it established the little improvement concerning the installation of its new libraries. National Library, using its services, considered a standard. a new paradigm for improving customer relations in libraries and information services L'usager virtuel: un nouveau paradigme pour améliorer le service la This publication contains the proceedings of a satellite meeting on this topic, Marketing Section and held in Sao Paulo in Brazil in August 2004. It discusses about the marketing concept of today's library and information centers In the modern age, the library and information services (LIS) are customer therefore management of libraries is necessary to meet information needs of users. The library then s/he knows better about its resources, facilities, services, and librarians. Customer Relationship Management (CRM) is not a tactical or business and universities to create a new paradigm of tertiary education, and the emergence of the virtual university, supported the virtual library, call library services improvement, seen in meetings and conferences that.
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